Contact us
Email hello@didyouseo.com and a real person will reply, usually within one working day.
Email hello@didyouseo.comHelp using DidYouSEO
Stuck on a feature, an audit that won't finish, or connecting Search Console.
Report a bug
Tell us the page you were on and what you expected to happen — that's usually enough to reproduce it.
Billing and plans
Upgrades, downgrades, invoices, or cancelling. We don't make you argue with anyone to cancel.
Before you write in
A lot of questions are already answered in the documentation, and plan limits and pricing are set out on the pricing page. If you want to see what's shipped recently, the changelog is kept up to date.
Frequently asked questions
How do I contact DidYouSEO support?
Email hello@didyouseo.com. It's the only support channel, it reaches a real person, and replies usually come within one working day.
How quickly will I get a reply?
Usually within one working day. DidYouSEO is a small team, so it may be longer at weekends — but every email gets answered.
Do I need an account to get help?
No. The free tools and the Chrome extension need no account, and questions about them are just as welcome.
How do I cancel my plan?
You can cancel from your billing settings at any time, and keep access until the end of the period you've paid for. If you'd rather we did it, email us and we will.
Can I request a feature?
Yes, and it's genuinely useful — a lot of what's on the changelog started as an email from someone using the product.